For a better view on Hello Cayman, Update Your Browser.

Privacy Policy

  • Home
  • Privacy Policy

Our Privacy & Security Policy explains how we may collect information from you online when you visit Our Privacy & Security Policy, effective as of December 1, 2004, is for general guidance and subject to change. Please review periodically. Customer information means personally identifiable information about a customer.

Protecting Information about you from Marketers Outside Hello Cayman

Unlike many other financial institutions, Hello Cayman does not sell or share any Customer Information with marketers outside Hello Cayman Bank who may want to offer you their own products and services. You don't need to take any action for this benefit.

Making the Security of Information a Priority

Keeping financial information secure is one of our most important responsibilities. We maintain physical, electronic and procedural safeguards to protect Customer Information. Employees are authorized to access Customer Information only when they need it to provide you with products and services or to maintain your accounts. Our employees are bound by a code of ethics that requires confidential treatment of Customer Information and are subject to disciplinary action if they fail to follow this code.

Collection of Information

When you visit our Website, we may collect the following information in order to service your accounts, save you time and money, and better respond to your needs:

  • Application information: Information that you provide to us on forms, via the internet or otherwise. Examples include your assets, income and debt.
  • Transaction and experience information: Information about your online transactions and account experience, as well as information about our online communications with you. Examples include your payment histories, account balances and other transaction records

Cookies & Browsers

This site uses a feature of your browser called a "cookie" to assign a "Username." Cookies, by themselves, cannot be used to find out the identity of any user. Your Hello Cayman Username automatically identifies your computer - but not you - to our servers when you visit Any time a cookie is used, personal information is encrypted for our use only and protected from third party access. Unless you specifically tell us who you are (for example by completing an application), if you are just browsing our site, we will never know who you are even though we assign you a cookie.

How we may share information

Hello Cayman does not sell or share customer information collected from our website with marketers outside Hello Cayman who may want to offer you their own products and services. We grant access to nonpublic personal information about you (such as your name, address, social security number and credit history) to company employees so that they can provide or offer products and services to you, process and service your accounts, and administer our business.

We may share customer information within our correspondent banks and our affiliates who are contractually obligated to keep the information we provide to them confidential and to use the customer information we share only to provide the services we ask them to perform for you and us.

We also may share customer information we collect about you online to anyone who the Bank reasonably believe is conducting a legitimate credit inquiry, including without limitation, inquires to verify existence or condition of an account for a third party such as a lender, merchant or credit bureau, in response to any subpoena, summons, court or administrative order, or other legal process issued by a regulatory, administrative or judicial authority or tribunal whether within or outside Turks & Caicos, which the Bank believes requires its compliance; o n a closed account, if the Bank reasonably believe you have mishandled it ; in connection with collection of indebtedness or to report losses incurred by the Bank; in compliance with any agreement between the Bank and a professional, regulatory or disciplinary body; in connection with potential sales of businesses and to carefully selected service providers or third parties who help the Bank meet Customer's needs by providing or offering Bank services or their own products or services.

Our code of conduct requires that your information remain confidential. Even if you are no longer our customer, we will continue to treat your nonpublic personal information in the same way as if you were still a customer. In addition, we maintain physical, electronic and procedural safeguards to guard this personal information.

Uses of Shared Information

We may share all the information that we collect, as described above, for the following purposes:

* To provide you with the products and services you requested.
* To comply with reporting and other legal requirements.
* To otherwise conduct business.

Linking to other sites

We may provide links to Diacount Excursions companies, such as credit bureaus or merchants. If you choose to link to Websites not controlled by Hello Cayman, we are not responsible for the privacy or security of these sites, including the accuracy, completeness, reliability or suitability of their information. If you are asked to provide information on one of these Websites we strongly urge you to carefully study their privacy policies before sharing your information.

Guarding your own information

Hello Cayman recommends that you take the following precautions to guard against the disclosure and unauthorized use of your account and personal information:

  • Never provide personal information (including full Social Security numbers or account and credit card information) over the phone unless you have initiated the call and know with whom you are speaking
  • Safeguard ATM, credit and debit cards
  • Memorize PINs (personal identification numbers) and refrain from writing PINs, Social Security numbers or credit card numbers where they can easily be found
  • Immediately change preassigned PINs to a personally memorized PIN
  • Do not use easily identifiable numbers such as birth dates, addresses, phone numbers or Social Security numbers when choosing your PIN
  • Store cancelled checks, new checks and account statements in a safe place
  • Report lost or stolen checks, and credit and debit cards immediately

Personal Computer Security

One way a thief can get personal information about you is from your home computer. The following tips detail how you can add to the security of personal information on your home computer.

Install and Use Anti-Virus Programs

Viruses can infect a home computer in many ways: through floppy disks, CDs, e-mail, Websites and downloaded files. Anti-virus programs help protect your computer against most viruses, worms, Trojans and other unwanted invaders that can make your computer "sick." Viruses, worms and the like often perform malicious acts, such as deleting files, accessing personal data or using your computer to attack other computers. If a file is found to be infected with a virus, most anti-virus programs provide you with options of how to respond, such as removing the harmful item or deleting the file. Installing an anti-virus program and keeping it up-to-date is the best defense for your home computer.

Firewalls: What Are They and How Do I Use Them?

Before you connect your computer to the Internet, you should install a firewall. A firewall can be generally described as a security guard for your home computer. The guard is a piece of software or hardware that helps protect your PC against hackers and many computer viruses and worms. With a firewall, you define which connections between your computer and other computers on the Internet are allowed and which are denied. There are firewall programs, both free and available for purchase, that provide the capabilities you need to help make your home computer more secure.

E-mail Attachments

E-mail viruses and worms are fairly common. Here are steps you can use to help you decide what to do with every e-mail message attachment you receive. You should only open and read a message that passes all of these tests:

  1. The know test-is the e-mail from someone you know?
  2. The received test-have you received e-mail from this person before?
  3. The expect test-were you expecting e-mail with an attachment from this sender?
  4. The sense test-does the e-mail subject make sense based on who is sending the e-mail? Would you expect this type of attachment from this person?
  5. The virus test-does this e-mail contain a virus?

Keep Your System Up-to-Date

Most software vendors provide free patches to fix problems in their products. You can usually download these patches from the vendor's Website. When you purchase a program, it's a good idea to find out how the vendor provides customer support.

Changes to the Privacy & Security Policy

If we make changes to our Privacy & Policy or make any material changes to our online services, we will revise our Privacy & Security Policy to reflect such changes and revise the policy's effective date.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to

You can also request data removal via the form on our Data Removal Request Form.